Need a quick answer to one of our top questions? we got you.

FREQUENTLY ASKED QUESTIONS

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What types of jewelry does ANNXMEE offer?

ANNXMEE offers a wide variety of jewelry, from Hip Hop Iced Out styles to classic rings, earrings, bracelets, and necklaces. Our collections feature moissanite - a brilliant, ethical diamond alternative - set in high-quality materials like silver 925 and gold plating. Perfect for proposals, engagements, weddings, anniversaries, travel, everyday wear, and bold men’s fashion.

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What gemstones are used in your jewelry?

Our jewelry features a curated selection of brilliant stones, including moissanite and diamond simulants like cubic zirconia (CZ). Each gemstone is handpicked for its sparkle, quality, and ability to elevate every design with elegance and personality.

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What is Moissanite?

Moissanite is a rare gemstone made from Silicon Carbide (SiC), known for its exceptional brilliance, fire, and durability. It outshines traditional gemstones with more sparkle, incredible toughness, and comes at a fraction of the cost of diamonds, making it a stunning and affordable alternative.

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Why is Moissanite more affordable than Diamonds?

Moissanite is less expensive because it can be ethically grown in laboratories using advanced technology that replicates its natural structure. In contrast, the price of diamonds has been artificially inflated by major mining and jewelry corporations, creating the perception of rarity and exclusivity. While diamonds are natural, their high cost often reflects marketing and monopoly pricing - not actual scarcity. Moissanite offers similar brilliance and beauty at a fraction of the price.

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Does Moissanite change color over time or with temperature?

No, Moissanite does not change color over time or with everyday temperature changes. It maintains its brilliance and clarity even with regular wear. Only extreme direct heat, such as exposure to an open flame, may cause a temporary color shift. However, Moissanite is highly heat-resistant and can withstand temperatures up to 1800°C, making it an incredibly durable and stable gemstone.

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Will Moissanite lose its shine or luster over time?

No, Moissanite’s brilliance is built to last forever. Thanks to its exceptional chemical stability and optical properties, it will never fade or dull. With a dispersion rating of 0.104, Moissanite outshines diamonds, rubies, sapphires, and emeralds. Plus, we back every stone with a lifetime warranty, ensuring your Moissanite remains just as radiant for years to come.

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How do I know your Moissanite is genuine?

At ANNXMEE, authenticity is our priority. Every Moissanite gemstone we use is certified by the GRA (Gemological Research of America) - a trusted authority in gemstone grading. This guarantees that you're getting 100% real, high-quality Moissanite. We’re committed to offering authentic, certified jewelry you can wear with confidence.

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What is GRA?

GRA stands for Gemological Research of America - a globally recognized gemological laboratory known for its precise gemstone grading. Every ANNXMEE Moissanite comes with a GRA certificate, which verifies its authenticity, quality, and characteristics. This certification ensures that you're receiving a genuine, high-grade Moissanite, giving you complete confidence and peace of mind with your purchase.

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What is your refund policy?

We accept returns only if your order arrives damaged or incorrect.

If your order is damaged or incorrect, you may return it for repair or exchange within 14 days of delivery. Please note, we do not offer refunds except in one specific case: if your order does not arrive at all, we will issue a full refund.

When can you return your order?

  • You can return it to us for repair, or alternatively, take it to a local jeweler. We will cover all repair fees.
  • You may return the item at no cost, and we will send you the correct one.

When can you NOT return your order?

  • For necklaces or bracelets that are too small, you can purchase extra links from us and have a jeweler add them. If they are too big, a jeweler can shorten them. Rings that don’t fit can be resized by a local jeweler.
  • We cannot accept returns based on personal preferences.
  • We are not responsible for wear and tear from normal use. You can have your jewelry replated by a jeweler to restore its appearance.
  • We can send replacement diamonds, which you can take to a jeweler for repair.
  • This is normal. We recommend laying the necklace flat before putting it on to avoid twisting.
  • You can purchase a new bail from us and have it fitted by a jeweler.
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How to Protect and Store Jewelry?

To keep your jewelry looking its best, follow these simple tips:

  • Avoid wearing jewelry during workouts to prevent damage from sweat and impact.
  • Keep your jewelry away from harsh chemicals such as chlorine and salt water, which can cause discoloration or corrosion.
  • Refrain from wearing multiple pieces at once to minimize the risk of scratching and tangling.
  • Clean your jewelry regularly using water and a soft cleaning cloth to maintain its shine and remove dirt.
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Can I apply a discount code after I place an order?

Unfortunately, discount codes cannot be applied to orders after they have been placed.

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Can I cancel my order?

Once an order is placed, we’re unable to cancel it because it’s sent to our warehouse for processing within minutes.

If you’ve ordered the wrong size or color, please contact us right away so we can assist you.
In any case, contact us urgently by mail or Whatsapp. We will review your message and reply to you as soon as possible to resolve any issue.

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How long does shipping take?

Processing Time:

Processing times vary depending on the product. In-stock items are typically shipped within 72 hours, while custom and made-to-order items may take 3–4 weeks to prepare.

Once your order ships, you’ll receive an email with your tracking information and an estimated delivery date.
Shipping Time

Orders are shipped Monday through Friday. Please note that shipments are not processed on weekends.

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I Want to Exchange My Items

Before requesting an exchange, please review our refund policy.

To make the exchange process quick and easy, we’ve set up a simple online returns system. Just follow these steps:

  1. Visit our returns portal to start your return.
  2. Complete the return form and submit it to us.
  3. Our team will review your request within 1-2 business days and get back to you.


Important Notes:

  • Please declare the shipment value between $60 and $80 to avoid potential import/export taxes.
  • All items must be returned in their original packaging. Returns without original packaging will not be accepted, and exchanges or refunds will be denied.
  • We are not responsible for returns lost in transit, so please be sure to send your package with tracking.
  • Return shipping fees are the customer’s responsibility.
  • We only accept returns shipped via USPS. Please provide us with the tracking number as soon as you ship so we can monitor your return.
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When will I receive a refund?

We aim to process your refund within 7 business days after receiving your returned item at our warehouse. Once your refund is issued, you will receive an email confirmation.

Please allow an additional 7 business days for the funds to appear in your account. This timing depends on your bank, so if you haven’t received the refund after this period, please contact your bank directly.